Salesforce Course

Enrolling in a 40-hour Salesforce course will help trainees gain hands-on expertise in CRM configuration, Apex programming, Lightning components, and workflow automation. Trainees are given practical exposure to real-world business scenarios, including sales pipeline management and customer data optimization. Cronus Consultants conducts industry-oriented training for participants to develop deployable skills that enhance employability in CRM roles. The course has been designed to bridge the gap between theoretical understanding and enterprise-level application, making candidates job-ready for dynamic Salesforce ecosystems.

6 weeks
Online / offline

Why join Cronus Consultants to build your Salesforce expertise?

Our IT professional mentors deliver Salesforce training through scenario-based CRM implementations that cover Sales Cloud, Service Cloud, and Apex and Lightning automation. Here, learners work on real-time workflows, data modeling, and integrations to gain hands-on expertise aligned with the enterprise CRM environment and certification standards.

Curriculum Overview

Download Syllabus

Overview of AI in CRM (Predictive vs. Generative AI).
Introduction to Einstein AI, Salesforce GPT, and Agentforce.
Salesforce Customer 360 overview and AI readiness.

Data preparation, quality, and ingestion for AI models.
Using Data Cloud to unify customer data for AI insights.
Data modeling and identity resolution (matching rules).

Understanding Zero-Data Retention policies.
Data masking, toxicity scoring, and audit trails.
Ethical AI principles and bias mitigation.

Creating prompt templates (Field generation, Sales email, Record summary).
Grounding techniques for accurate AI responses.
Configuring Prompt Builder for CRM apps.

Building autonomous AI agents (Agentforce).
Standard vs. Custom Agent Actions.
Setting up Einstein Bots and Reply Recommendations.

Building no-code predictive models with Prediction Builder.
Using Einstein Discovery for predictive insights and analysis.
Next Best Action: Setting up decision strategies.

Practical implementation of Einstein AI in Sales, Service, or Marketing Clouds.
Real-time projects, including creating chatbots and summarizing data.
Preparation for the AI Associate or AI Specialist Certification exams.

Key Features

CRM mastery

Learn all essentials on end-to-end CRM workflows, automation and Salesforce platform operations.

Cloud application development

Use the Salesforce Lightning framework to build and customize scalable apps.

Data handling

With secure and optimized data models, learn to manage objects, fields and records.

Workflow automation tools

Use Flow and Process Builder to learn to automate approvals, tasks, and processes.

Who can pursue this course?

BBA B.A. B.Sc (Computer Science) M.Sc (Computer Science) B.TECH M.TECH Commerce MBA

      
   Cronus Consultants
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   Nishant Singh 
 
 
 
 Trustindex verifies that the original source of the review is Google. It was wonderful experience in my first industrial visit. I got to learn a lot about how things work in industry.
  
 
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   Bikash paul 
 
 
 
 Trustindex verifies that the original source of the review is Google. The experience was good, learned a lot.
  
 
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   Ashish Kumar 
 
 
 
 Trustindex verifies that the original source of the review is Google. It was a good experience of my first industrial training and heard about all of new things
  
 
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   Chanchal Didwania 
 
 
 
 Trustindex verifies that the original source of the review is Google. Experienced a student seminar . Learnt loads and had an industry insight . Thanks to the mentors and professionals for giving us such a good seminar